Job Description

Salary: $49,791.2 - 88,895.2 per year Requirements:

• High school diploma or GED, or higher
• At least 2 years of technical support experience
• At least 2 years of experience deploying, repairing, and maintaining computer hardware, including workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners
• At least 2 years of experience deploying, repairing, and maintaining software, including Microsoft Office and Windows operating systems
• Ability to lift 40 pounds, work in varying temperatures, navigate buildings and floors, and travel throughout the service delivery area using reliable transportation
• Familiarity with general networking and client/server concepts is preferred
• Adaptability, teamwork, and problem-solving skills in a high-pressure, healthcare-focused environment are preferred
• Must pass a drug test before beginning employment

• Document incidents and resolutions accurately in ticketing systems, and contribute to root cause analysis to help prevent recurring issues
• Train end users and share knowledge about common issues, software, and new technologies
• Support or lead small IT projects, including system upgrades, application rollouts, and infrastructure changes
• Follow organizational security policies, data protection standards, and healthcare regulations, including HIPAA
• Monitor IT inventory and maintain appropriate supplies of spare hardware and replacement parts
• Coordinate with third-party vendors on advanced troubleshooting, warranty claims, and specialized support
• Perform routine system and device maintenance to support performance and help prevent failures
• Prioritize work to meet service-level response and resolution targets
• Coordinate between on-site teams and higher-tier IT groups, escalating complex issues as needed
• Provide customer service to internal users, external customers, and vendors on the ProHealth Care network
• Install, deploy, troubleshoot, repair, maintain, and manage the lifecycle of organizational hardware and software
• Maintain accurate records in workload management, asset management, and administrative applications
• Provide Tier I and Tier II support across the organizational service portfolio
• Deliver professional, timely service to employees, customers, peers, and leaders in person, by phone, and electronically
• Follow documentation and checklists, and use routine troubleshooting methods to resolve issues efficiently while minimizing customer impact
• Work independently once tasks are assigned, while taking an active interest in developing technical skills through self-study
• Participate in team meetings, team-building activities, and other opportunities to strengthen the department
• Explain technical issues to customers in clear, nontechnical language

• Hardware
• Support
• Network
• Security
• Windows

More:

We are part of Optum, a global organization that combines care and technology to help people live healthier lives. Our work connects people with care, pharmacy benefits, data, and resources, and supports improved health outcomes. We offer an inclusive culture, talented colleagues, comprehensive benefits, and career development opportunities. This role offers an hourly pay range of $23.89 to $42.69 for full-time employment; pay depends on factors such as local labor markets, education, work experience, and certifications. Benefits may include a comprehensive benefits package, incentive and recognition programs, an equity stock purchase plan, and 401(k) contributions, subject to eligibility requirements. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to equitable care, addressing health disparities, and mitigating our environmental impact. We are an equal opportunity employer, and we maintain a drug-free workplace.

last updated 41 week of 2026

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